Terms of Service

By accessing or using CounselConduit ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of a law firm or organization, you represent that you have the authority to bind that entity to these Terms. If you do not agree to these Terms, you must not access or use the Service. Clients invited by a firm are not parties to, or third-party beneficiaries of, these Terms. The client workspace is not an emergency channel. The firm must give its clients a direct way to reach it.

CounselConduit provides attorney-directed AI infrastructure for law firms and legal departments. The Service is designed to include: • Attorney-directed client AI on a no-training enterprise path. Privilege is not automatic and is never guaranteed. • A direction record of who directed what, when • Audit logging where enabled — session records are not a privilege or work product guarantee CounselConduit does not create attorney-client privilege and is not a substitute for professional legal judgment. Not legal advice.

• You must provide accurate, complete information when creating an account. • You are responsible for maintaining the security of your account credentials. • You must immediately notify us of any unauthorized access to your account. • Each firm administrator account requires multi-factor authentication (MFA). • You may not share account credentials or allow multiple individuals to use a single account. • We reserve the right to suspend accounts that violate these Terms.

CounselConduit fees are for the service only. Gemini API and other Google Cloud usage bill from Google to the firm under the firm's own GCP agreement. • **Solo:** $167/mo. Solo practitioner. • **Small / Boutique:** $667/mo. 2 to 50 attorneys. • **Midsize:** $1,667/mo. 51 to 500 attorneys. • **Big Law:** $5,000/mo. 501+ attorneys. • Paid access is offered after a pilot booking; self-serve checkout is not live. • All fees are non-refundable except as required by applicable law. • We may change pricing with 30 days' written notice to your billing email. • Overdue payments may result in service suspension after a 7-day grace period.

CounselConduit does not create privilege. Attorney direction begins before use. The firm contracts directly for its enterprise cloud environment. The system records the facts supporting that structure. Courts decide privilege on the facts. ShadowTagAI Inc. is not a law firm and does not provide legal advice. No attorney-client relationship exists between ShadowTagAI Inc. and any firm, attorney, or client. ShadowTagAI Inc. does not guarantee that any communication will be privileged, protected as work product, or exempt from discovery or other legal process. AI responses may be inaccurate or incomplete. They are preliminary and must be reviewed by an attorney before anyone relies on them. • **No Guarantee of Privilege:** Whether attorney-client privilege applies to any specific communication depends on the facts and applicable law. CounselConduit does not guarantee that any court will recognize privilege in a given matter. • **Firm Responsibility:** The subscribing firm is responsible for ensuring that its use of CounselConduit complies with applicable ethical rules, including ABA Model Rule 1.6 and state equivalents. • **Engagement Letters:** Firms are responsible for maintaining appropriate engagement letters with clients that cover the use of AI tools under the firm's direction.

Your use of the Service is also governed by our Privacy Policy. Key provisions: • CounselConduit applies session-content retention controls. Operational metadata may still exist for security. • The client workspace does not retain conversation content. When a duty to preserve arises, the firm must not use the client workspace for that matter and must instruct its clients not to delete other AI conversations about the matter. Do not use CounselConduit to destroy or conceal evidence, or to avoid a preservation obligation, litigation hold, subpoena, or court order. • If we receive legal process about a firm or its clients, we will notify the firm where legally permitted, direct the requester to the firm, and produce only records we hold. • We do not use your data to train AI models. • See our Privacy Policy for full details on data handling practices.

• CounselConduit, its logos, designs, and documentation are the property of ShadowTagAI, Inc. • You retain all rights to your firm's data and client information. • You grant us a limited license to process your data solely for the purpose of providing the Service. • You may not reverse-engineer, decompile, or attempt to extract the source code of the Service.

TO THE MAXIMUM EXTENT PERMITTED BY LAW: • THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. • SHADOWTAGAI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. • OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM. • WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED. ShadowTagAI Inc. is not liable for any loss arising from a court's determination that material is not privileged or protected, from any discovery order, or from the outcome of any matter. These limits do not apply where the law does not permit them, including for fraud or willful misconduct.

• You may cancel a paid subscription according to the agreement in force. Self-serve card checkout is not live on this site. • We may suspend or terminate your access for violation of these Terms with 7 days' written notice. • When a subscription ends, updates and support stop. The public demo runs in the Kovel environment and must not receive customer matter data. A dedicated firm Google Cloud project is claimed only for a signed and evidenced deployment. Records in a dedicated project stay under the firm's control only when that deployment was signed and evidenced. • Provisions regarding limitation of liability, intellectual property, and dispute resolution survive termination.

• California law governs these Terms. • Either party may seek injunctive relief in any court of competent jurisdiction to protect its confidential information or intellectual property.

We may update these Terms from time to time. We will notify registered users of material changes via email at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms. These Terms are effective as of January 1, 2026 and were last updated on September 21, 2026. For questions about these Terms, contact legal@kovelai.com.